Last Updated: March 31, 2025
Effective Date: April 1, 2025

Introduction

Leading Edge Innovations, LLC dba Maennche ("Company," "we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website maennche.com (our "Website") and when you use Maennche Studio, our AI-based CRM system(the "Service"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Scope of the Policy

This policy applies to information we collect:

  • Through our Website at maennche.com

  • Through our Service (Maennche Studio) and its features, including the AI Assistant functionality

  • In email, text, and other electronic messages between you and our Website or Service

  • When you interact with our Website or Service via web browsers, mobile applications, or desktop clients

  • When you integrate third-party applications with our Service

  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by us or any third party; or

  • Any third party, including through any application or content that may link to or be accessible from or through the Website or Service.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website or Service. By accessing or using our Website or Service, you agree to this privacy policy.

Children Under the Age of 13

Our Website and Service are not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website or Service. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on our Website or Service or through any of its features. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see the "State Privacy Rights" section for more information.

Information we Collect and How we Collect it

Types of Information Collected

We collect several types of information from and about users of our Website and Service, including:

Personal Information:

  • Identifiers such as name, email address, phone number, postal address

  • Business information related to your role, company, and industry

  • Login credentials and account preferences

  • Payment and transaction information

  • Content you input into the Service, including contacts, projects, tasks, SOPs, proposals, and communications

AI Assistant Related Information (Service Only):

  • Queries and commands provided to the AI Assistant

  • Responses generated by the AI Assistant

  • Customization preferences for your AI Assistant

  • Usage patterns and frequency of AI Assistant interactions

Usage and Technical Information:

  • Access logs, including dates, times, and duration of Website or Service use

  • Features and functions accessed within the Website or Service

  • Device information including IP address, browser type, operating system

  • Performance data and error reports

  • Referring websites, search terms, and other navigation data

Methods of Collection

We collect this information:

Direct Collection:

  • Information you provide by filling in forms on our Website or Service

  • Information provided when creating an account or subscribing to our Service

  • Records of your correspondence with us

  • Information you provide when reporting problems or requesting support

  • Responses to surveys or research requests

Automatic Collection:

  • Through cookies, web beacons, and similar tracking technologies

  • Server logs and usage data when you interact with our Website or Service

  • Device and connection information

Third-Party Sources:

  • From third-party integrations you authorize to connect with our Service

  • Business partners, analytics providers, and advertising networks

  • Public databases and directories

Information Collected Through Automatic Data Collection Technologies

As you navigate through and interact with our Website and Service, we may use automatic data collection technologies to collect certain information, including:

Website-Specific Collection:

  • Details of your visits to our Website, including traffic data, location data, logs, referral sources, and the pages and resources that you access and use

  • Information about your computer and internet connection, including your IP address, operating system, and browser type

  • Information about your device and internet connection when accessing via mobile devices

Service-Specific Collection:

  • Usage patterns within the Service, including features accessed and time spent

  • Performance metrics to improve Service functionality

  • Error reports to diagnose and fix technical issues

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies): Small text files placed on your device to collect and store information about your preferences and navigation

  • Web Beacons: Small electronic files (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us to count users who have visited certain pages and analyze usage patterns

  • Local Storage: Data stored locally on your device to enhance user experience and performance

  • Analytics Tools: Third-party services that help us understand how users interact with our Website and Service

You can control certain tracking technologies through your browser settings. If you disable cookies, note that some parts of our Website or Service may not function properly.

AI Assistant and Automated Processing

Maennche Studio includes an AI Assistant designed to help manage your business activities. Here's how we handle data in relation to this feature:

Data Processing for AI Functionality:

  • The AI Assistant processes the information you input into the Service to provide personalized assistance

  • Your CRM data (contacts, projects, tasks) is used to contextualize AI responses

  • The AI may analyze patterns in your usage to offer more relevant suggestions over time

AI Interaction Storage:

  • Conversations with the AI Assistant are stored in your account for your reference

  • You can review, export, or delete your AI conversation history at any time

  • We may retain anonymized patterns of AI usage to improve our Service

Control Over AI Features:

  • You can customize the behavior of your AI Assistant through settings

  • You can limit what information the AI has access to within your account

  • You can opt out of certain AI features while still using the core CRM functionality

How We Use your Information

We use information that we collect about you or that you provide to us, including any personal information, for the following purposes:

Website-Specific Uses:

  • To present our Website and its contents to you

  • To provide information about our products and services

  • To analyze Website traffic and optimize user experience

  • To administer promotions, surveys, or other Website features

  • To measure the effectiveness of our marketing campaigns

Service-Specific Uses:

  • To provide, maintain, and improve our Service

  • To personalize your experience with our Service, including the AI Assistant

  • To process and complete transactions

  • To provide customer support and respond to your requests

  • To monitor and analyze usage patterns and trends to improve functionality

  • To detect, prevent, and address technical issues and security concerns

Combined Uses:

  • To send administrative messages, updates, security alerts, and support messages

  • To communicate with you about new features, offers, and news (with your consent where required)

  • To comply with legal obligations and enforce our terms of service

  • To protect against malicious, deceptive, fraudulent, or illegal activity

We may also use your information in any other way we may describe when you provide the information and for any other purpose with your consent.

Data Retention

We retain different types of information for different periods of time:

  • Account information: Retained as long as your account is active

  • Transaction records: Retained for the period required by financial regulations

  • CRM data (contacts, projects, tasks): Retained as long as your account is active

  • AI interactions: Retained for 12 months by default, but can be deleted earlier at your request

  • Website analytics data: Retained for 26 months in aggregate form

  • Marketing preferences: Retained until you update them or request deletion

After the applicable retention period, we will securely delete or anonymize your information. You can request deletion of your account and associated data at any time.

Third-Party Services and Content

Third-Party Website Features

Our Website may use third-party services for certain features, including:

  • Analytics tools to help us understand how visitors use our Website

  • Marketing and advertising technologies to display relevant ads and content

  • Social media features that may collect information about your interactions

  • Payment processors to handle transactions securely

Third-Party Service Integrations

Our Service allows you to integrate with third-party applications to enhance functionality. When you enable these integrations:

  • We may exchange data with the third-party service as necessary for the integration to function

  • The third party's privacy policy and terms will govern their use of your information

  • You can disable integrations at any time through your account settings

  • We recommend reviewing the privacy policies of any third-party services you integrate with our Service

Third-Party Links and Content

Our Website and Service may contain links to third-party websites, services, or content that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any information to them.

Data Security

We implement reasonable security measures to protect your personal information:

  • Encryption of sensitive data in transit and at rest

  • Regular security assessments and penetration testing

  • Access controls limiting employee access to customer data

  • Secure development practices for our Website and Service

  • Regular backups and disaster recovery planning

The safety and security of your information also depends on you. We urge you to use strong passwords, enable two-factor authentication where available, and be careful about sharing access to your account.

No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Choices and Rights

Account Information

You can review and change your personal information by logging into the Service and visiting your account settings page.

Communication Preferences

If you do not wish to receive promotional emails from us, you can opt-out by:

  • Clicking the "unsubscribe" link in any promotional email

  • Adjusting your communication preferences in your account settings

  • Emailing us at [email protected]

Note that even if you opt-out of marketing communications, we may still send you service-related communications.

Cookies and Tracking Technologies

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable cookies, some parts of the Website or Service may not function properly.

For more information about tracking technologies and your choices regarding them, see the "Information Collected Through Automatic Data Collection Technologies" section.

Data Access and Portability

You can export your CRM data from the Service at any time through the export functionality in your account settings.

State Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information:

California Residents:

  • Right to know what personal information is collected, used, shared, or sold

  • Right to delete personal information held by businesses

  • Right to opt-out of the sale of personal information

  • Right to non-discrimination when exercising privacy rights

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Website and Service that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

Colorado, Connecticut, Virginia, and Utah Residents:

  • Right to confirm whether we process your personal information

  • Right to access and delete certain personal information

  • Right to data portability

  • Right to opt-out of certain processing of personal information

Colorado, Connecticut, and Virginia also provide their state residents with rights to:

  • Correct inaccuracies in their personal information

  • Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects

Nevada Residents:

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out right may submit a request to [email protected].

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

Changes to our Privacy Policy

We may update our privacy policy from time to time. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website and Service.

The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and Service and this privacy policy to check for any changes.

Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Leading Edge Innovations, LLC
1216 E. Kenosha St Ste. 273
Broken Arrow, OK 74012

Email: [email protected]
Phone: (918) 352-6109

For urgent privacy concerns or to exercise your data rights, please email [email protected] with the subject line "Privacy Request".